Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, after Australian respondents rated the brand highest overall in the category.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants assessed overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was not only ranked first but was also the only brand to receive five stars in every category, according to the award announcement.
Danni Li, marketing lead at Roborock, said the company was honoured by the recognition. She said Roborock measures success by how far it can reduce the complexity of daily chores and give customers more time for the activities they value. Li also said customer feedback is central to the company’s research and development, with its team examining what users like, dislike, what slows them down at home and what they want from robotic vacuum products. She described the Canstar award as particularly meaningful because it was determined by people who use robotic vacuums.
Recently launched mopping models
Roborock also pointed to two models recently launched in Australia, the Saros 20 Flow and Qrevo Edge 2 Flow, both equipped with the SpiraFlow 2.0 mopping system. The system is an upgrade of Roborock’s original roller mop design and is intended to handle sticky messes and spills. According to the company, it uses 16 pressurised clean-water outlets to spread water across the roller, a faster roller rotation of 240RPM and 2.5 times downward mopping pressure. A pressurised 100ºC fresh-water roller-washing function is claimed to provide deep, hygienic cleaning with a 99% bacterial removal rate.
The Saros 20 Flow is presented as the flagship model, with an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of mess so cleaning can be adjusted accordingly. The model also uses a DuoDivide main brush and dual lifting side brushes, which Roborock says achieve a 0% hair-tangling rate. Its RockDock includes 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow also measures 8.98cm, which Roborock describes as among the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts water flow, while the vacuum recognises carpeted rooms, lifts its roller mop up to 15mm and uses an Automatic Roller Shield to keep carpets dry.